Terms of Service

1. Scope and service documents

These Terms govern services provided by JIJ Web Solutions (JIJ, we, us, or our), including hosting, domain-related services, development, maintenance, support, software tools, AI-assisted features, communications, and ownership handoffs. They apply to jijweb.com and the JIJ service and billing portals that reference them.

Your accepted order, written project scope, and any signed service-specific agreement identify what you purchased. A specific written agreement controls over a conflicting general description for that project, subject to applicable law. A marketing page or inquiry is not authorization to perform extra work or charge a payment method. Services shown as unavailable or pending are not included merely because a category is described here.

2. Accounts, identity, and authorized access

Provide accurate account and contact information and keep it current. Protect your login, recovery email, and authentication factors. Tell us promptly if access may be compromised. Use only accounts and services you own or are authorized to manage.

Shared main-site/client-portal navigation does not merge all JIJ products into one account. Standalone LinkStudio accounts are separate from WHMCS client accounts. Team permissions, delegated access, and technical work are limited to the specific rights granted. We may verify identity and authority before changing ownership, access, billing contacts, DNS, or service settings.

3. Orders, quotes, and project work

A quote identifies its validity, deliverables, exclusions, price, and any payment milestones. Review it before accepting. Payment, scheduling, and commencement of work are separate steps unless the accepted scope expressly says otherwise. A questionnaire, budget discussion, or draft estimate does not start a project.

Clients must provide agreed materials, lawful content, access through an approved secure method, and timely decisions. Scope changes require agreement on the added work, price, and timing before they proceed. Third-party fees, hosting, domains, licenses, and ongoing care remain separate unless expressly included. Delivery and acceptance are assessed against the agreed scope, not unlimited revisions or unstated features.

4. Billing and payment

Hosting and recurring services are billed for the selected term. Payments are processed through Stripe and any payment methods shown at checkout. Any saved-method or recurring-charge authorization must relate to the applicable service and payment workflow; discussing a project or sending a fax is not a new payment authorization.

Invoices are due upon issuance unless otherwise agreed. Accounts more than 10 days past due may be suspended; accounts more than 30 days past due may be terminated and data may be removed. Reinstatement may be subject to a fee. We review reported duplicate payments, incorrect amounts, and unsuccessful payment records before taking action.

Fees are non-refundable except where required by law or provided in a separate written agreement. Domain registrations and transfers are non-refundable once submitted to the registrar. The Refund Policy explains how requests are reviewed; it does not create a general money-back guarantee. Any project-specific exception or milestone arrangement must be recorded in writing.

5. Hosting, domains, and third-party services

Your selected plan defines resource limits and included support. Software compatibility, migration work, backups, and managed maintenance must be checked against that scope. Domain availability, registrar eligibility, and third-party provisioning are subject to the relevant provider and order status.

Keep registrant information and renewal contacts accurate. A website move does not necessarily move email, DNS, a registrar registration, or software licenses. Third-party products may have their own account, content, license, cancellation, and usage requirements. We identify relevant dependencies when scoping the service; we cannot promise that an external provider will approve an account or restore a discontinued feature.

6. Acceptable use and service protection

Use the services lawfully and consistently with the Acceptable Use Policy. Do not use them for phishing, malware, spam, unauthorized access, deceptive redirects, harassment, or infringement. Protect the rights and information of the people whose data you collect.

We may suspend, restrict, or terminate an account for violations, nonpayment, or risk to infrastructure, other clients, or third parties. Where practical, we will notify you before suspension. Urgent abuse or security risks may require immediate protective action. We may ask for corrective work or evidence of authorization before restoring access.

7. Intellectual property and ownership handoffs

You retain rights you already hold in your content, code, and data. You grant JIJ the limited permission needed to store, process, back up, transmit, and serve that material to deliver the service. JIJ retains its platform, systems, infrastructure, and pre-existing materials. Custom-project ownership, source-file delivery, reusable components, and third-party licenses must be identified in the written project agreement; payment or hosting-account control alone does not resolve every intellectual-property question.

JIJ facilitates website handoffs as a neutral facilitator. The transfer agreement is between the transferor and transferee; JIJ is not responsible for their pre-existing disputes or obligations. Under the existing transfer process, both parties must electronically sign and JIJ must approve before the transfer takes effect. A faxed request alone does not transfer account control, intellectual property, or billing. See Developer Rights and the ownership handoff guidance.

8. Support, service levels, and backups

Support is prioritized by severity, business impact, and available diagnostic information. Automated chat may assist with general guidance, but it does not guarantee a human response time, a successful repair, or authority to change a service. Sensitive technical actions require the applicable verification and approval.

JIJ works to provide reliable hosting but does not guarantee uninterrupted service. Maintenance, upstream providers, DNS, client code, third-party services, and events outside our control can affect availability. The SLA explains these expectations. Specific written commitments control where agreed.

JIJ may perform routine infrastructure backups. Clients remain responsible for independent copies of important data. Restoration depends on available backups, scope, and verification, and can overwrite newer data. JIJ is not liable for data loss regardless of cause to the extent permitted by law. Maintain off-site backups and arrange preservation before cancellation.

9. Privacy, AI, and communications

The Privacy and Cookie Policies explain account information, support records, AI requests, analytics, and communications. Do not submit passwords, full payment details, or unnecessary sensitive data through ordinary forms, chat, email, or fax. Data-processing requirements beyond ordinary service operation must be reviewed in a written arrangement.

AI output can be inaccurate and must be checked before relying on it. Public chat does not automatically gain private account access. Separately authenticated support or integration features are limited by their permissions and approval steps. Uploading a document for review does not authorize publishing it or sharing it beyond the requested workflow.

SMS is optional and consent is not a purchase condition. Messages may concern account activity, billing, transfers, or services; frequency varies and message/data rates may apply. Reply STOP to opt out and HELP for assistance, or contact support@jijweb.com. Carriers are not liable for delayed or undelivered messages. JIJ is not responsible for carrier fees. Sending a fax is not an SMS marketing opt-in.

10. Liability and indemnification

To the maximum extent permitted by law, JIJ's total liability arising from these Terms or the services is limited to the amount paid to JIJ in the 30 days before the claim. JIJ is not liable for indirect, incidental, consequential, special, or punitive damages, loss of data, lost revenue, or business interruption, even if advised of the possibility. These provisions remain subject to mandatory law and any controlling written agreement.

You agree to indemnify and hold harmless JIJ Web Solutions, its owners, agents, and partners from claims, liability, losses, and expenses, including reasonable attorney fees, arising from your use, content, violation of these Terms, or violation of third-party rights, to the extent permitted by applicable law.

11. Governing law and changes

The existing governing-law provision is Iowa, USA, with Linn County jurisdiction, and courts of competent jurisdiction in Iowa unless law requires otherwise. Where applicable, Illinois (5 ILCS 175) and Missouri (RSMo Chapter 432) electronic-transaction statutes apply. Electronic records and signatures remain subject to applicable law and attribution requirements.

We may update these Terms. Material changes affecting active account holders will be communicated by email, including the effective date and any required action. A posted revision does not by itself authorize a new charge or retroactively change an accepted project scope. Applicable mandatory notice and consent requirements control.

12. Contact and related policies

For service, billing, privacy, accessibility, or ownership questions, contact support@jijweb.com or (319) 526-2002. The document fax line is (319) 526-2003. Identify the affected service or ticket without including credentials. JIJ Web Solutions is based in Keokuk, Iowa.

Read the Privacy Policy, Acceptable Use Policy, Refund Policy, SLA, Cookie Policy, Data Processing Addendum, Security Policy, DMCA Policy, Accessibility information, and Developer Rights through the policy center.