System Status

This page explains how JIJ communicates hosting, DNS, SSL, billing, and support status for clients.

Current Status

If a real-time incident is active, JIJ will communicate through the client portal, direct email, or support channels tied to affected accounts.

Clients experiencing a site, email, DNS, SSL, or billing issue should open a support ticket from the client portal so the request is connected to the correct account.

What JIJ Monitors

JIJ tracks operational areas that matter to hosted clients: cPanel accounts, WHM provisioning, DNS changes, SSL status, backups, billing events, and support requests.

How to Report an Issue

Include the domain, the service affected, when the issue started, screenshots or error messages, and whether DNS, hosting, email, or payment changes were recently made.

Maintenance Windows

Planned work is scheduled to reduce disruption where possible. When client action is required, JIJ will provide the practical steps and expected timing.

Emergency Priorities

Issues affecting live websites, payment flows, DNS, email delivery, and account access are prioritized based on business impact and account context.