JIJ Web Solutions ("JIJ," "we," "us," or "our") is committed to protecting the privacy of our clients, visitors, and contacts. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information.
1. Information We Collect
We collect information in the following ways:
Information you provide directly: When you create an account, purchase services, submit a support request, complete an ownership transfer form, or contact us, we may collect your name, company name, email address, phone number, mailing address, payment information, domain names, cPanel usernames, passwords (stored as hashes), electronic signatures, and any other information you choose to provide.
SMS and phone communications: If you provide a phone number and opt in to SMS notifications, we collect your phone number and message history with our platform. Message frequency varies based on account activity. Message and data rates may apply. You can opt out at any time by replying STOP.
Automatically collected information: When you visit jijweb.com, we may collect IP address, browser type, referring pages, pages visited, session duration, and similar technical data through server logs and analytics tools.
Hosting and service data: As part of providing hosting services, we access domain records, file systems, databases, email configurations, DNS records, and other technical data associated with your hosting account solely for the purpose of delivering and maintaining services.
2. How We Use Your Information
We use collected information to:
Create and manage your client account; provision, maintain, and support hosting and related services; process payments through our payment processor (Stripe); send transactional emails and SMS notifications related to your account, transfers, billing, and services; respond to support requests; fulfill ownership transfer agreements; comply with legal obligations; improve our platform and services; and communicate important account and service updates.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. SMS Notifications
By providing your phone number and opting into SMS notifications through our platform, you consent to receive text messages from JIJ Web Solutions regarding your account, ownership transfers, billing events, and service updates. Message frequency varies. Message and data rates may apply.
To opt out: Reply STOP to any SMS message from us. You will receive a confirmation and no further messages will be sent to your number.
To get help: Reply HELP or contact us at support@jijweb.com or 319-526-2005.
Consent to receive SMS is not a condition of purchasing any service. Carriers are not liable for delayed or undelivered messages.
4. Sharing of Information
We may share information with:
Service providers: We use trusted third-party providers including Stripe (payment processing), Telnyx (SMS delivery), cPanel/WHM (hosting infrastructure), Namecheap (domain registration), and email delivery services. These providers process information only as needed to perform their services.
Legal requirements: We may disclose information when required by law, regulation, court order, or to protect the rights, safety, or property of JIJ, our clients, or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction.
5. Data Security
We use industry-standard security measures including encrypted connections (SSL/TLS), hashed password storage, access controls, and secure infrastructure to protect your information. No transmission or storage method is 100% secure. We encourage clients to use strong, unique passwords and to report any suspected unauthorized access promptly.
6. Data Retention
We retain account, billing, hosting, transfer, support, and communication records for as long as necessary to provide services, satisfy legal and business obligations, resolve disputes, and maintain security. When you cancel services, residual records may be retained for a period consistent with legal and operational requirements.
7. Your Rights and Choices
You may request to review, update, or correct your account information at any time through the client portal or by contacting us. You may also request deletion of personal information subject to legal, security, and operational constraints. To make a request, contact us at support@jijweb.com.
For Iowa residents, we comply with the Iowa Consumer Data Protection Act (ICDPA). For Illinois residents, we comply with applicable Illinois privacy laws. For Missouri residents, we comply with applicable Missouri statutes.
8. Cookies and Tracking
Our website uses session cookies for authentication and functional purposes. We may use analytics tools to understand how visitors use our site. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.
9. Children's Privacy
Our services are intended for adults operating businesses. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to account holders or through a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
JIJ Web Solutions
Iowa · Illinois · Missouri
Email: support@jijweb.com
Phone: 319-526-2005
Website: jijweb.com