Last updated: October 23, 2026 · Version 2026.10.23
This revision expands the published service and information-handling explanations. Accepted orders and signed agreements remain relevant to the service purchased.
1. Commitment and scope
JIJ aims to make its website, client portal, and support paths usable by people with a wide range of abilities, devices, and access needs. We consider clear content, semantic structure, keyboard use, visible focus, readable contrast, responsive layouts, and labeled controls as part of ongoing work.
This page describes our approach and reporting process. It is not a declaration that every page, PDF, third-party component, or client project has been independently certified to a particular standard.
2. Design and review
Useful review includes keyboard navigation, focus order, forms and errors, zoom and text resizing, headings and landmarks, contrast, image alternatives, motion, and media captions or transcripts. Automated checks can help, but they do not replace human review of real tasks.
New and revised features should be tested on representative desktop and mobile layouts and with appropriate assistive technology where practical. Identified barriers are prioritized by impact, reproducibility, and the affected workflow.
3. Client projects and third parties
Accessibility requirements for a client website or application should be included in the project scope, acceptance tests, and ongoing content process. The organization's legal obligations and audience may require specialist review beyond a general build.
Payment, hosting, provider, embedded, and portal components can affect the experience. We can investigate barriers, communicate with a provider, or discuss an alternate path, but we cannot promise immediate control over every external component. Client edits and later plugins can also change accessibility.
4. Documents and alternate formats
Some forms are available as fillable PDFs or printable documents for email and fax. A fillable field does not by itself make a PDF fully accessible to every assistive technology. If a form or document is difficult to use, request an alternate way to provide the same information.
An email, phone conversation, plain-text version, or assisted process may be suitable depending on the request. Do not send credentials or unnecessary sensitive information while requesting an accommodation.
5. Reporting a barrier
Contact support@jijweb.com or (319) 526-2002 with the page or feature, the task you were trying to complete, the difficulty encountered, and your preferred contact method. Device, browser, and assistive-technology details are helpful if you are comfortable sharing them.
We will review the report, seek clarification where needed, and discuss practical next steps or an alternate route. No fixed resolution time is promised here; urgency, impact, and technical dependencies affect the response.
6. Continued improvement
We use relevant feedback to improve usability and prioritize corrections. A client who needs a specific accessibility standard, audit, or remediation commitment should have that scope and acceptance evidence documented in the project agreement.